Customers may request an exchange or return within a maximum period of 24 hours (one day) from the date of receiving the order.
1. Product Condition
- The product must be in its original condition, unused and unopened.
- It must be returned with its original packaging and all accessories intact.
- The purchase invoice or order number must be presented.
2. Non-Returnable and Non-Exchangeable Products
- All cosmetics and skincare products, if opened or used.
- Perfumes, if used or if the seal has been broken.
- Products purchased through promotions or clearance sales (unless there is a clear manufacturing defect).
3. In Case of a Defect or Issue
- We must be notified within 6 hours of receiving the order.
- A clear photo or video showing the issue must be provided.
- If a manufacturing defect is confirmed, the exchange or return will be processed free of charge, with the store covering all shipping costs.
4. Costs
- If the exchange or return is not due to a manufacturing defect, the customer bears the shipping costs.
- If the issue is due to an error on our part or a confirmed defect, we bear all costs.
5. How to Request
- Exchange or return requests must be submitted by contacting us via WhatsApp or our social media pages within the specified period.
6. Refunds
- Once the product is received and inspected, the amount will be refunded to the original payment method within 5–7 business days.
Important Notes
- No request will be accepted without clear proof of the product’s condition.
- The store reserves the right to decline any request that does not comply with the terms stated above.